Privacy and Cookies Policy
General Information
This Privacy and Cookies Policy is applicable to all personal data that you, as a user, (understood as any individual accessing the website) provide to CITYFLOW CARBON NEUTRAL, S.L. when you access https://www.cityflow.app, hereinafter the "Website".
The purpose of this Privacy and Cookies Policy is to provide you with information about the use we make of the personal data of users, as well as to inform you about the rights granted to you according to the General Data Protection Regulation and the Organic Law on Data Protection and Digital Rights Guarantee.
Who is responsible?
The data controller for the personal data collected through the Website is CITYFLOW CARBON NEUTRAL, S.L., with Tax ID number B13650239 and registered address at CITYFLOW CARBON NEUTRAL, S.L. Barcelona, Barcelona 08001.
Why do we request your data?
Purpose: Budget request form
Description: In order to be able to attend a request for a personalised quotation according to the users needs.
Data: Phone number, Email address, Postal address, Name and/or surname.
What is our legal basis for data processing?
Our legal basis for processing personal data is as follows:
- Consent: if you have given explicit consent when entering personal data by checking the corresponding box.
- Contract performance: if there is a contractual relationship between you and CITYFLOW CARBON NEUTRAL, S.L., or if the processing of personal data is necessary for the development of the commercial relationship.
- Compliance with a legal obligation: in cases where CITYFLOW CARBON NEUTRAL, S.L. has a legal obligation applicable as data controllers.
- Legitimate interest: in cases where there is a legitimate interest of our own or third parties related to the operation of the Website or the provision of services to the user, provided that the fundamental interests and rights of the users do not override the legitimate interest.
How long will we retain your data?
The personal data we collect through the Website will be processed and retained for the time necessary to fulfill the purpose for which they were collected.
Specifically, data collected for the development and execution of a contract with you will be kept for as long as the contractual relationship is in effect. However, personal data collected based on legitimate interest or with your consent will only be retained for the time necessary to fulfill that purpose.
Once the strictly necessary period for the purposes described above has elapsed, we will retain personal data for an additional period, until all actions that may arise from our liability resulting from each of the processing activities have expired.
Do we share your data with third parties?
In order to fulfill the purposes described above, it is necessary to grant access to your personal data to other service providers, who will act as data processors, such as:
- Technology and analytical service providers
We have entered into an agreement with the companies acting as data processors to regulate the management and processing of users' personal data, as well as the implementation of security measures.
In cases where we need to transfer data to third parties located outside the European Union or the European Economic Area (Iceland, Norway, or Liechtenstein), and where such country does not offer a level of data protection equivalent to that of the European Union, we will transfer your personal data while always respecting the appropriate guarantees and maintaining security standards, in accordance with applicable regulations.
When these transfers are made from the EU/EEA to a third country for which the European Commission has not issued an Adequacy Decision, or if we do not have Binding Corporate Rules, we will comply with the provisions established by the European Commission for these cases to provide you with the appropriate guarantees. When necessary, we will also enter into the Standard Contractual Clauses and implement additional protection measures.
If you want more information about the transfer of personal data we carry out to countries outside the EU/EEA, you can contact us via the following email address: info@cityflow.app
What are your rights?
You can exercise the following rights at any time and free of charge:
Access: to know what data we hold and what we do with it.
Rectification: to inform us of any inaccurate data.
Erasure: to have your personal data deleted, to the extent possible.
Objection: to stop us from processing your personal data for any of the purposes mentioned above, provided there is no legal obligation preventing it.
Portability: to have your personal data transferred to a third party, to the extent possible.
Restriction: to have your data suspended when you challenge its accuracy, or if you want us to keep it for legal claims.
Not to be subject to decisions based solely on automated processing of your data.
You can exercise these rights by sending an email to the address info@cityflow.app , indicating the right you wish to exercise, accompanied by a document proving your identity or by using the following forms:
Exercise of the right of access here.
Exercise of the right of rectification here.
Exercise of the right to erasure here.
Exercise of the right to object here.
Exercise of the right to data portability here.
Exercise of the right to restriction here.
Exercise of the right not to be subject to automated decisions. here.
If we do not properly respect these rights as data controllers, you can file a complaint with the data protection supervisory authority, the Spanish Data Protection Agency, at C/Jorge Juan, 6, 28001- Madrid or at the email address dpd@agpd.es.
Confidentiality and Security Measures
CITYFLOW CARBON NEUTRAL, S.L., as the data controller, we commit to respecting the confidentiality of users' personal data and to use them according to the purposes for which they were collected.
We have implemented all appropriate technical and organizational security measures according to the nature of the data being processed and as required by data protection regulations.
COOKIE POLICY
Before we begin, what is a cookie? What types of cookies exist?
A cookie is a small text file that websites install on the computer or mobile device of users who visit them. Cookies are generally used to make web pages work, or work more efficiently, as well as to gather information about their usage.
Cookies can be classified as follows:
According to the entity that manages them: first-party and third-party cookies;
By the period they remain active: session cookies and persistent cookies;
According to their purpose: technical, preference or customization, analytical, and marketing.
Deleting cookies
Most web browsers allow some control over most cookies through the browser settings. You can configure cookies on the most common browsers by following their instructions:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Microsoft Internet Explorer
- Opera
- Apple Safari
For information related to other browsers, you can visit the respective browser's website.
Changes to the Privacy and Cookie Policy
This Privacy and Cookie Policy was last updated on 20/10/2024, CITYFLOW CARBON NEUTRAL, S.L. reserves the right to update and modify certain aspects of it to adapt to legislative and jurisprudential developments, so we recommend reviewing it periodically.
